Claims & Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy, this company will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be given on a discretionary basis and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the gift is disposed of prior to verification of the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.

If the gift is simply not wanted, or the customer is not satisfied, they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and un tampered with.
If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient, all shipping charges assessed by the carrier will be added to the bill and there will be a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to the company, and any address correction fees.

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